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Traditional bags made in the UK

Delivery

Please note that due to the Chinese New Year holiday the delivery of some orders to China will be delayed.

Shipping Information Table for USD

*Free Worldwide Delivery on orders over $155

*We are working hard to get your bags to you but due to the busy Christmas period your order may take slight longer to get to you. Please allow an extra 2/3 working days for any orders places from 24th December.

SHIPPING
COUNTRY
SHIPPING
COST
DELIVERY
TIMES
CUSTOM
INFORMATION
UK $7.00 2-3 Working Days
European Union $15.00 3-4 Working Days
European country
not part of the EU
$15.00 3-4 Working Days Delivered Duties
Unpaid (DDU)
United States
of America
$22.50 2-3 Working Days Duty Free under
$800 to the USA
Russia $22.50 10-14 Working Days Photographic ID
requested after order
has been despatched.

Delivered Duties
Paid (DDP).
China
(excluding Hong Kong)
FREE + customs and duties
at checkout
10-14 Working Days
Hong Kong $22.50 4-5 Working Days Delivered Duties
Unpaid (DDU).
South Korea $22.50 4-5 Working Days Orders shipped to South
Korea fall under the
Free Trade Agreement
Brazil $22.50 5-6 Working Days Photographic ID
requested after order
has been despatched.

Delivered Duties
Unpaid (DDU).
Everywhere Else $22.50 4-5 Working Days Delivered Duties
Unpaid (DDU)

You will receive an email confirmation once your order has been despatched to confirm that your order is on it’s way to you, included in this communication will be how you can track your parcel.

Do I need to sign for my delivery?

All deliveries require a signature. All UK customers have the option of having their parcel left in a safe place at your own risk - all you need to do is select the “leave in a safe place” option when our courier contacts you regarding the delivery of your parcel.

What couriers do you use for UK and International deliveries?

For all orders in the UK or sent to a European country, we use DPD. For Russia, Brazil and China we use WNDirect and for the US and the rest of the world we use DHL.

Do you offer next day delivery?

We do not currently offer guranteed next day delivery. If you need your bag in a hurry you can contact our customer care team or one of our stores and we will try our hardest to expedite the despatch of your parcel.

Do you deliver to BFPO’S or PO boxes?

We do not deliver to BFPO’s or PO BOXES unless you live in an area such as the UEA where PO boxes are a standard form of delivery.

What does it mean if my parcel has been “Reconsigned to Sender”?

This means that your parcel has been sent back to us. There are many reasons a parcel might be reconsigned; this is most likely due to issues at customs or the courier being unable to deliver your parcel. If your parcel tracking information reads “Reconsigned to Sender” please contact our Customer Care team by clicking below who will be able to rearrange your delivery.

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Can I have my trunk order delivered internationally?

We do offer delivery of trunks to the United States but delivery costs are generally higher than UK trunk deliveries. You can find out more by contacting our Customer Care team by clicking below.

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Can I order a bag from one of your stores?

Yes. If the item you want is in stock, our store team can take the payment and arrange for it to be sent directly to your home.

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Why have I only received part of my order?

If you have only received part of your order, please get in touch with our Customer Care team by clicking below.

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I have received an incorrect item in my order, what do I do?

If you have received something you didn’t order, please get in touch with our Customer Care team by clicking below.

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Store Location

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Store Location

Did you mean to end up on Store?

Stay Here Go to Store