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FAQs/Help

 

Which countries can you deliver to? What are the delivery charges?

Please see below for our delivery charges.

SHIPPING
COUNTRY
SHIPPING
COST
DELIVERY
TIMES
CUSTOM
INFORMATION
United States 
of America
$30

*Free US Delivery on orders over $250


(Please note your total order after any discounts must be $250 or over to be eligible for free shipping. The order total does not include gift cards/vouchers or embossing characters.)

3-5 Working Days
Duty free under 
$800 to the USA
UK

$7.00

2-3 Working Days
European Union

All orders for shipping to Europe must be ordered from our EU site.

China
(excluding Hong Kong SAR)

$30

5-8 Working Days   Delivered Duties
Paid (DDP)
Hong Kong SAR

$30

5-8 Working Days Duty free
Australia

$30

5-8 Working Days
Delivered Duties 
Paid (DDP)
Everywhere Else $30
5-8 Working Days
Delivered Duties
Unpaid (DDU) 

I've ordered my bag. When will I receive it?

Firstly, thank you for ordering from us – we really appreciate it. Our delivery times are shown above. We wrap and send your order from the workshop where it was made so our turnaround time is fast, if you have any concerns at all just email us: contactus@cambridgesatchel.com

Trunks are made to order and are listed separately.

How can I pay?

We aim to make purchasing as easy as possible and so we accept Paypal, all major credit cards, Apple Pay, Amazon Payments, Google Pay, Shopify Pay and we offer the option of using Klarna if you’d like to spread the cost of your purchase over a period of time.

Will I need to pay customs duty on my order?

Please see our table below to see if DDP (delivery duties paid) is available.

SHIPPING
COUNTRY
SHIPPING
COST
DELIVERY
TIMES
CUSTOM
INFORMATION
United States 
of America
$30

*Free US Delivery on orders over $250


(Please note your total order after any discounts must be $250 or over to be eligible for free shipping. The order total does not include gift cards/vouchers or embossing characters.)

3-5 Working Days
Duty free under 
$800 to the USA
UK

$7.00

2-3 Working Days
European Union

All orders for shipping to Europe must be ordered from our EU site.

China
(excluding Hong Kong SAR)

$30

5-8 Working Days   Delivered Duties
Paid (DDP)
Hong Kong SAR

$30

5-8 Working Days Duty free
Australia

$30

5-8 Working Days
Delivered Duties 
Paid (DDP)
Everywhere Else $30
5-8 Working Days
Delivered Duties
Unpaid (DDU)

Do you offer a guarantee on products?

Absolutely. We offer a 12 month guarantee against faults during which time we will repair or replace free of charge – but even after that time we are happy to help you keep your product looking great and working perfectly so any issues, just get in touch and we will help ensure your bag is with you for many, many years. Our founder, Julie still has the same 15” dark brown satchel as her main work bag which has been in use since 2008. We take pride in the quality of our craftsmanship, our products age well but just like us they will age better with a little care and attention. If you want to give the best care possible then check out our leather care products here together with tips and tricks of the trade.

Can I find out if you have a specific bag in stock?

Yes, chat to us – either through email: contactus@cambridgesatchel.com, in person by phoning us or even through Live Chat. Our phone number is +44 (0)1223 833050, we are in the UK so if there’s a time difference then do allow for that. Any question, do not hesitate to call.

How can I change my delivery address?

Email or phone us immediately! We are very fast packers and despatchers so if you have any change at all then we need to hear about it – we will always do our best to accommodate but if your order is on its way then we cannot intercept it.

Why have I only received part of my order?

Don’t worry, sometimes we need to split an order to get it to you as efficiently as possible. The remainder will be hot on the heels of the first package.

What is a batchel?

A cross between a satchel and a briefcase – a satchel with the convenience of a top handle.

What is embossing and what does it look like?

Embossing is personalisation, using a heat driven press with or without a metallic foil. Embossing makes a bag even more special – see our embossing page for more details and some lovely photos.

Store Location

Visit our official online Store

Continue on our online store